The scoring system evaluates your entire digital ecosystem across four strategic areas:
1. Attention & Awareness
How your brand attracts attention online — visibility, storytelling, first impressions, design quality and reach across digital channels.
2. Active Evaluation
How well your digital presence supports decision-making — clarity of information, UX structure, trust signals, product/service explanation and comparison tools.
3. Conversion
How effectively your digital touchpoints turn interest into action — landing pages, calls-to-action, checkout flows, performance, speed and mobile experience.
4. Experience & Loyalty
What happens after someone becomes a customer — onboarding, support, personalisation, content, emotional connection and long-term brand engagement.