Blog of Ronnestam » branding

15 keys to deliver a fantastic keynote presentation on stage

ronnestam — Thu, 12 Jan 2012 22:51:55 +0000

Inspired by Swedish blogger Fredrik Wass who stated that he will blog for a 100 days in a row I felt I had to get my blog going again. So here we go!

Photographed by Paulina while forecasting trends at the Creative Summit together with among others Brian Solis and Alf Rehn.

In 2011 I was honored to be selected as the keynote speaker for events all over Europe. I delivered more than 80 keynotes on entrepreneurship, creative ideas, future branding, communication and business development, some of them shared here on Slideshare. In more than 90% of the occasions I was given the highest ranking of all the speakers by the audience. Hell, I even spoke for 24 hours in a row without any sleep. In other words – I’m confident I have some thoughts to share on how to deliver a great keynote presentation.

Here are 15 keys to deliver a fantastic keynote presentation.

1. Before even getting on stage – make sure you’ve got your logos, pathos and ethos wired.

What you speak about is 50% of your keynote, but the way you look and sound giving that keynote is the other 50%. The worlds first branding expert Aristotles knew how to make people buy what he sold. He divided the means of persuasion, appeals, into three categories; Ethos, Pathos and Logos.

- Ethos: the source’s credibility, the speaker’s/author’s authority

My credibility when I’m speaking is of course a mix of how I look, my credentials and the way I bring my message forward on stage. A common mistake I see over and over again is when speakers enter the stage and then go; “Before I speak, let me tell you about who I am and the company I’m representing.” This is more or less totally unnecessary since you’re there for a reason. If you do your thing right people will understand that you know your shit. After all, someone invited you so the people in front of you in the crowd will surely expect you to deliver. Remember that no one knows what you will say before you say it so don’t be to hard on yourself if you forget something you were supposed to say!

Who would you listen to if you were a banker? Who would you listen to if you were an Art Director?

An important thing though is to avoid making people angry (if that’s now what your assignment is) by dressing totally wrong, swearing or making fun of things that matter to the people in the room. A certain amount of selling should always be taken into account even if it requires you to dress up differently than you’re used to.

- Logos: the logic used to support a claim (induction and deduction); can also be the facts and statistics used to help support the argument.

When it comes to logos there’s different ways to handle this. Reliable statistics, famous quotes, facts and but also your own observations. However if you only bring up a observation as a proof of your theory you’ll tend to make people feel unsure about your whole presentaiton. But if you make sure to find patterns in historical information and present them in an understandable way you’re usually home free.

In 2007 I spoke about how Facebook would be the worlds most trafficked site with the help of this technical analysis of site traffic.

After all – if you are giving a keynote about future trends or an idea the world have never seen you will have to present logics that support your claims. The history if often your best friend when speaking about things in the future.

- Pathos: the emotional or motivational appeals; vivid language, emotional language and numerous sensory details.

Mirror mirror on the wall! Yes it’s actually true. The more you rehearse the better you get. Use your face, eyes, arms, voice and your whole body. Once you’ve got it wired get out there and rock the party!

2. If you don’t know the subject – don’t speak at all.

The worst presentations I’ve ever given over the years are the ones where I didn’t really master the subject. Avoid moments like that. Of course that shouldn’t keep you from challenging yourselves every now and then. But don’t choose the big arenas for those crying games.

3. Ask what your contractor want

I’ve learned that no one knows your audience better than your contractor. Therefor it’s key that you ask what they want to achieve with your keynote. Make people happy? Make people angry? Make people scared or give people hope. Still I don’t want to much information. It’s important that the contractor doesn’t shape my presentation After all, I am the professional. My solution is the five bullet point rule. Before every presentation I’m expected to give I ask my contractor to send me five short bullets that explains who I’m speaking in front, what they want them to learn, how they want the audience to feel once I’m done and what the goal with the event is.

4. Sell one thing!

This is an easy one so I’ll keep it short – If you’re selling fish don’t make up stories about dead meat. Make sure people understans that know one knows big fish as you do!

5. Drop the corporate bullshit

If you’re representing your company and is expeted to sell something then make sure you share your knowledge and people will ask you in the end what you sell. Nothing sells as competence. Trust people to contact you if they thought you knew what you were talking about. If you’re on stage purely focused on selling no one will listen to what you’re actually selling.

6. Drop the bullets.

Sometimes the best solution is to make fun of the worst.

No one wants you to read bullets from corporate slides. We’ve all been there. Stuck in the middle of an audience listening to some boring odd character looking not on us but instead on his own presentation and reading those bullets like dead people read poems…not good. Please stop giving keynotes if you don’t know how to sell your shit! Tons of corporate CEO’s are really good at this. They’re sent off to a stage somewhere in never-never-land expected to deliver a keynote with a deck of slides in their hands prepared by a assistent somewhere. I hate CEO’s speaking of shit they don’t know shit about. What’s up with that?

7. Drop the corporate fonts

Every slide in your deck should be there for a reason!

There’s nothing as boring as a presentation with one headline font and then another one for the rest. You’re on stage to inspire people, teach them something and especially keep them awake. No two slides should be the same.

8. Tell stories from your own life.

Preparing a keynote and a story about how my snowboard career ended.

Nothing brings life to a presentation like your own life. True stories that are coming from your own life are the best. People have never heard them before, they’re authentic and people out of some reason always count them as real stories. Of course, if you end up telling stories about Marsians and shit like that people will probably not belive you.

9. You’ve also got ‘black’ slides in your deck!

This is your most valuable slide!

In the world of photoshop, keynote, powerpoint and prezis maybe the most valuable color of them all – black – is often forgotten. If you’ve got something to say that you really really really want people to listen to. Place a black slide in the middle of the deck and let those words out without distraction. If you’re doing it right you’ll have your audience spellbound.

10. Rehearse, rehearse and rehearse some more.

This is one of the things I’m really bad at. But every time I’ve done a presentation that I’m really proud of I’ve almost rehearsed it. I even rehearse presentations that I know by heart already. You can never rehearse enough!

11. It’s your stage. Then make sure it fits your needs.

One of the key factors to delivering a great keynote is the actuall stage. Far to many times have I entered a stage that didn’t match the venue. Maybe the stage was to big compared to how many people visited the event or vice versa. Every now and then someone has placed a wide table between you and the audience – remove it. If people take their places far back in the room – leave the stage and get closer to them. The last thing you want is an audience that thinks your on stage acting superior and distant.

12. One minute before entering the stage

An audience in Zagreb minutes before I’m entering the stage.

Ok, so you’re all done and prepared to give the speech of your life. Remember those five bullet points I wrote about. Now it’s time to get into presentation mode. When I’m waiting to enter the stage I think about these five bullets. The most important one however is how did my contractor want people to feel once I’m done. If they wanted me to make people happy I’m smiling like a dumbass those last 60 seconds. I they wanted me to provoke the audience I’m getting myself psyched up and angry. If they wanted me to make people feel enlightened I’m getting ready to enlighten people. And then I do my best to keep that feeling alive all through the presentation.

13. If something goes wrong – restart yourselves.

Once you’re up there doing your best you will experience moments of dispair. You might see someone in the audience looking bored, someone looks tired or maybe you’ll get an angry comment. Now is the time to seek your inner strenght. Think back to that presentation mode you were supposed to deliver upon. Take a breath, pause, make people wait and then restart. You’ll notice that this will get you back on track!

14. Never lose track of time.

Make sure you prepare your presenter display right.

Rule number one of all presentations. If you’ve got 20 minutes it’s 20 minutes. Not less and definitely not more. If you’re using Apple Keynote you should make sure to set up your second screen with timer and a clock. Another good idea can be to download an app that Per Axbom told me about. It’s called Timer for iPhone and let’s you set up sections to keep track of time. It’s a great help!

15. Shine!

Now it’s up to you! Rock on!

If you wanna be my brand!

ronnestam — Tue, 27 Sep 2011 04:11:20 +0000

If you’re my brand: Never let me down. Keep on making me smile. Stay cool. Always surprise me. Change when you need to, but stay true to your heritage. Dress nice. Make sure I don’t have to hide our love. If you do something bad – stay honest and tell the truth cause I will forgive you. And finally! Never ever take me for granted.

Tokyo in sunrise – A Brand that didn’t let me down. Taken from my Instagram feed.

If you’ll stick to these simple guidelines – I’m prepared to spend the rest of my life with you and give you my all my love. If not – get lost!

Continuing building the Marginalen Bank brand with a new commercial

ronnestam — Thu, 01 Sep 2011 12:59:23 +0000

As of monday this week you can spot the latest TVC created for Marginalen Bank.

This sweet little flick is the latest short film (I see it more as a short film than a TVC) in a series of three (1 & 2) created by me for Marginalen Bank, the brand I took part in developing and launching last fall. This time I’ve written and Art Directed it. As usual I’ve partnered with Caroline Karlström to make sure the project was delivered on time and quality. This time we contracted Mr Potemkin, aka Magnus Östergren to make sure the dream came alive.

Malin Erkonnen made us all smile with her fantastic illustrations and finally as always we had Erik Heusler produce the music.

This is of course just one of many activities going on right now but I wanted to share this little beauty with you.

I hope you like it!

The Essentials Of Great Branding Building

ronnestam — Wed, 30 Mar 2011 05:38:02 +0000

There are tons of consultants (including myself) selling branding services around the world. Most tend to say (not including myself) that branding is complexed. A quick search on Google image search reveals tons of models. What if we look beyond those models and all those advices that often lead to heavy brand manuals that no one wants?

What is the core of great branding? Here’s my five cents:

1. Clarity

What are you about? Make sure that is clear to your audience either straight up or over time.

Carl Lagerfeldt and Lady Gaga knows great branding!

Clarity is about teaching your potential fans about what you are about and sticking to it. That doesn’t necessarily mean doing the same thing over and over. Stay exotic!

2. Consistency

Whatever you are, make sure you keep doing it over time.

Porsche knows great branding!

Great brands can be found quickly but can only be built over time. People argue Google is one of the most quickly built brands in the world. I beg to differ. It’s one of the most quickly globally acknowledged brands in the world but that doesn’t mean it’s a strong brand. Say Google out of some strange reason went bankrupt today. I don’t think there’s any value in the brand in 5 years time outside the business of search. Porsche on the other side – that’s been built over the last century – would stand the tests of time.

3. Excellence

And whatever you do. Deliver your brand values with excellence in EVERY part of the customer journey. (I’ve written a longer post on this before) If your brand values are quality – deliver the highest possible quality.

Apple knows great branding!

If your brand values are the opposite (say like Rent-A-Wreck) – deliver the opposite with the highest possible passion. It’s not about everyone being top notch quality in terms of design – it’s about being true to your brand and deliver that truth in the best possible way you can.

3 things. Get going!

AIDA Transformed By Digital Media. What Does It Mean To Your Brand Communication?

ronnestam — Thu, 20 Jan 2011 23:03:11 +0000

The other day I wrote quite a long post on the future of integrated communication from a digital perspective. I stressed the fact that in order for your brand to create and maintain strongs brand in the future you’ve gotta provide people with true values not just fun stuff that entertains. On top of that I’ve also written a quite extensive post on how all your brands belong not to you, but to the consumer. You might wanna tap into that one too before reading this post. Here we go:

You’ve lost control of almost all of your sales process. Accept it and change or die. (Had to go punk style)

That actually happens to tactical communication as we know it when all rules are changed? What happens to ads, prints, point of sale, direct marketing etc?

Let’s me elaborate on that based on an old communication model called AIDA, Attention, Information, Desire and Acquire, first described in 1898 by E. St. Elmo Lewis. Some people say it’s dead since way back. I say it’s more alive than ever but it’s transformed.It serves a great purpose when explaining to you guys and girls heading brands and companies out there how you’re supposed to rock your brands in the future.

Information, desire and acquire in the hands of the consumers

How your brand communication is changed on every level as we move into the future of communication.

A- Attention (Awareness): attract the attention of the customer

Yesterday: Use creative advertising that intercept whatever the consumer is doing and make him/her crave your brand

Tomorrow: Here’s the good news. If you know branding, advertising and all that good stuff we’ve been doing for years. You’re in for a ride. Brands will realise that TV, Print, Outdoor, Banners – all those yummy above the line things – will rule the next 10 years. There’s simply now way to grab peoples attention but to shake them around in a medium where you cannot miss them. Of course, people say young kids does not watch TV, but they still do if it’s relevant. On top of all those old things you of course gotta get your shit together when it comes to the product. In transparent times – failure is not an option!

I – Interest: raise customer interest by focusing on and demonstrating advantages and benefits.

Yesterday: When we tried to get hold of more information about products our resources were limited. Of course we could ask friends. But what were the chances of us having the exact same crave for a product. We then relied on newspapers, magazines and TV channels. Honestly. Who believes the reporter for a car magazine wasn’t bribed in one way or another when writing that excellent article about the new BMW 3 series you’re looking for. On top of that you can be sure the PR people did their best to make sure he was positive anyway unless he didn’t fall for fancy dinners and test drives accompanied with wonderful wines and spicy women in the south of spain. We even had use for the phone catalogue. That pile of paper served its purpose.

Tomorrow All changed. Let’s say the advertising agency has gotten your blood running in your veines. What’s next? Easy. Google or a status update in Facebook. And BAM – you’ve lost control. That Google search will turn up, not that brand that he or she is looking for. Instead we’ll land on review sites, price comparison sites, blogs, forums, social networks and more. The results in Google will all be based on the intelligence of the people, or at least the people that knows how to build brands for the future.

What to do: Start changing your mix. Head over to that post of mine that I mentioned above and study how to change your media mix. Build value. Make sure people benefit from linking to you. Set your prices so that Pricerunner and other comparison sites list your shop first. Spread content everywhere.

D – Desire: convince customers that they want and desire the product or service and that it will satisfy their needs.

Yesterday: You OWNED this one. Clever managers educated clever sales people. The consumer, stuck inside your defined space where you built up a POS (point of sale) presence that made him/her crave your products. Of course you spent money on industrial design and shit. But compared to today you relied on the retail channel to do their work.

Tomorrow I OWN this one. Me and my friends. As I’m getting closer and closer to deciding upon which product I’m gonna get I ask around. What does people think, what do my friends say, comparisson sites etc.

What to do: Make sure you focus ten times more on your product development, turn your industrial design department into GOD. They should steer the entire company forward. If you’re lucky we’re coming to visit you. But like a kid, armed with her/his wishlist for Santa Claus, the consumer of tomorrow knows exactly what she/he wants and what the right price is.

A – Action: lead customers towards taking action and/or purchasing.

Yesterday: Let me follow you to the cashier” – Remeber this one? To break free and decide not to buy your product when been given a 30 minute sales pitch is prettyd darn hard.

Tomorrow If you’re unlucky (or lucky depending on your digital competence) you’re looking at closing the deal online. Usability, language, design, visualisation, payment processes etc etc etc. Alone behind my computer or mobile device, that’s where I’ll be. And the second I feel insecure, doesn’t find where to go next and so on, that’s the second I leave without buying anything.

What to do: Get wired. Never again hire marketing people that doesn’t know how to convert people. Change Microsoft Office into A/B testing in your hiring profile. Send your troopers back to the school. Have them learn everything there is to know about online commerce – cause you’ll need it.

Last but not least. Of course there are brands out there that doesn’t have to give a shit about this. After all, we will not buy nuclear plants for some time still over the Internet. The rest of you – get going!

How To Successfully Identify A Future Trend

ronnestam — Tue, 28 Dec 2010 16:26:04 +0000

I’m currently working on my 2011 brand and communication prediction. While I’m working on that I drew up one of the best models I know when it comes to predicting future trends. Enjoy!

Social Media. It’s There To Give Your Brand A Body

ronnestam — Thu, 09 Dec 2010 09:05:53 +0000

We’ve all heard it before. A brand is not a logo, nor is it your products or services. Your brand is the sum of peoples feelings when they think about your brand. Or said in a more ‘techy’ way – An emotional translation of what first comes to mind when neurons fire in the brains around the world when your brand, products or services is mentioned.

As people spend more and more of their life socializing online and searching for products and services your brand is naked, exposed and on it’s own. There are no sales people telling people about your product anymore, you’re left with seconds to raise interest before people leave you and most important – your brand no longer belongs to you, it belongs to all those people online who either say good things about you or worse, tell people that your brand suck!

Here are 5 things to think about when keeping your brand together in the future social world.

1. Brand presence not brand site

I’ve written about this and that before. But it’s something worth repeating. You should not – I repeat – you should not focus on driving traffic to your website. Instead, focus on spreading your brand over as many social networks and websites as possible. If you do and do it good, people will end up finding you anyway. Funny, by not focusing on driving traffic you’ll end up driving traffic

2. Paint it all in green (or whatever you need to paint it in in order to create brand recognition)

Cover the social web as best described by Brian Solis and Jess3 with your brand colors

Socially spread content must always do good. This means you should create 2 second intros for all your videos, take the time to ad the right metadata to social sites like YouTube, Flickr, Slideshare, Vimeo, Viddler and more. If we like what we see, read, listen to and experience your content will enforce your brand in a positive way. Don’t overestimate that people will search for your brand. The attention span today is more or less null. So brand recognition is a must.

3. Share value not tag lines

Don’t think social communication is about advertising inside social networks. Focus on value creation. Once you start focusing on value your getting back into the digital value chain that now is being hijacked by your customers and other people.

For example, If your into consulting your best chance of getting new customers is actually to blog and share content on how people could do without you. That’s content the people will link to, share and promote. That way you’ll end up in top positions in Google, you’ll be shared on Facebook, Twitter and other networks. In the end you’ll earn new customer who does not want to do it themselves but intead hire a consultant that obviously knows what they’re doing – that will be you.

So, do what Gary Vaynerchuck is doing to promote his online Wine shop on YouTube, Viddler, Twitter and Winelibrary TV or American Express does with Open Forum – share value. Sooner than later customers that does not wanna do it themselves will find you – and they’ll of course choose a provider that knows what they are doing, something you’ve already proven.

Gary uses Viddler to create chapter value while YouTube serves traffic purposes

4. Know Your fans

Spend time tapping in to the constant flow of social interactivity. Head over to Socialmention and search your brand. In seconds you’ll enter a universe of conversations that revolves around you and your brand. Or better yet, set up a dashboard and automatize your brand monitoring like the big brands do.

Once you’ve cleared that step, start Googling keyword and phrases connected to your product and services. Aim? Find those closed forum and communities that Socialmention and other tools cannot find. This is probably where your true fans spend their time online. Now enter and listen – DON’T interact. It’s their arena not yours!

5. Make sure your organization truly lives and breathes digital communication

Education of course. But first and foremost – have your organization live and breath digital communication. No modern brand should have marketing people on board who doesn’t understand the Internet.

Why not implement things like Yammer internally to ensure that each and every employee truly understands how to interact socially. Even better – have employees start Blogs, Twitter and Facebook accounts and then help them/teach them to track the conversation. In the end, the only way to fully go social is to upgrade peoples knowledge about future communication.

That’s all for today. Gotta board a flight!

Case: The Story Of How Sweden’s Newest Bank ‘Marginalen Bank’ Was Created, Implemented and Launched

ronnestam — Thu, 11 Nov 2010 14:44:15 +0000

What do you do when someone asks you to sign a non disclosure agreement and then asks you to spend the coming year planning, creating, implementing and launching a new Swedish bank?

Say yes of course!

This is where the story of the freshly launched brand Marginalen Bank starts. Together with recidivist Caroline Karlström I found myself 50% giggling like a child about the fact that we had secured the coolest and most complex project I’ve ever worked with while feeling 50% scared to death about the fact that this was that big ass project where you either succeed or you end up in a grave. Well, we did a fairly good job with Poseidon last year so why should this be any different? Little did I know what we had coming.

My main responsibility on the project that follows below has been:

Head of strategy – Develop the brand platform and the product positioning strategy
Creative direction – Creating, overseeing and keeping together everything that was produced and communicated in this project from a brand perspective.
Art direction – Designing visual brand components and overseeing the implementation of these.
Conceptual copy writing – Developing the brand vision and tonality
And some design here and there…where needed.

This project could never have been executed without my partner in crime – Caroline Karlström. In Sweden we have a saying “I vått och tort” – boy let me tell you she’s been there for me and everyone involved in this project. Caroline did a lot of the planning including most of the interviews and then managed every little piece of the project…I ran of into the wild and she took care of the tigers.

September 2009 / The challenge – create a brand that stand the tests of time!

Marginalen was founded back 1979 and has since then primarily been a B2B brand with services like debt collection, business administration, legal support and a lot more with offices in Sweden, Lithuania, Latvia and the Netherlands. Since two years back they owned a bank called Bank2 and an online service offering real estate financing. Now, in my hand I held a confidentiality agreement in which I learned that Marginalen were aiming to buy Citibank’s Swedish operation. If Marginalen succeed in taking over the Citibank private bank business Marginalen would have 6 month before every piece of communication going out from former Citibank should be re branded.

This was the challenge from a brand point of view

Ok, what had I just say yes to? We knew the deal with Citibank would be finalized sometime in April 2010. Before then we had to plan and create a strategy that could be executed in two ways depending on if the Citibank deal would go through or not, so back to the question: “Can you work out a brand strategy for Marginalen that tells us how to handle the old brands vs implementing the customer base of Citibank into our business, then create a new brand platform with accompanied visual brand guidelines, implement that platform both off and online and finally develop an advertising strategy and execute that?

One of the biggest challenges was to develop a new design that were to replace the 4 existing brand sites and implement that in only 3.5 months.

In 12 month our task was:

4 brands to be brought together as one.
4 brand and bank sites to be rebuilt into one.
Create a new brand and brand platform.
Implement the new graphical guidelines on everything that communicates the brand.
Create an advertising platform.
Launch the god damn thing!

April 2010 / The solution – Let’s build one bank and let’s make sure people get we’re not like other banks.

Following several interviews, meeting with the board, taking the international aspect into play and also the history of Marginalen we decided to build the brand – Marginalen Bank. This meant we’d scrap the two existing brands Bank2 and LånEtt. The main reason for going with one brand instead of three or two for was quite simple. We felt that building three separate brands would require far to much money and an even bigger problem was that it would require a very complex restructuring of the product portfolio and the organization that kept that portfolio intact.

On our way to the final solution we opened a lot of doors in order to get a feel for the brands. These are just some of them

Sometime in June this year the project was getting ready to explode. Until then me and Caroline had handled both the strategic and the conceptual part of the project. This is how I usually work. Go in, work out a strategy using the NEW process that I’ve developed over the years with among others good friend Per Robert Öhlin.

The three main stages of the N.E.W brand model

Prototyping carried us forward

As the strategy unfolds I tend to visualize it. And the aim with the visualization is to bring it close to final design and usually even a little bit further. I call this prototyping and I usually do that in the emotionalize phase. Prototyping means we can visualize the new or changed brand without taking realism into account. It’s better for me, but It’s even better for the client as their organization easier can let ideas through knowing it’s only a prototype. This technique has been used by the car industry for ages, but also brands like Apple has together with IDEO used prototyping to push things forward.

Once the conceptual design and the prototype has been developed it’s time to choose what and how to implement it. When we got to this stage in this project me and Caroline started to build a virtual communication house. Basically we established a virtual production house that could do what most large Swedish agencies could do…and a little bit more.

A virtual communication house

We had since some time back met with potential agencies and production houses. After bringing Marginalen Bank into the decision process we finally brought the following freelancers and agencies in to work with us: Per Robert Öhlin – Lead Copywriter, Visual ID led by Steve McDonald – graphical design, Nansen – web, Per Torberger – web copy, Hey People – print and banner production, Bizkit – media agency, Anders Freij - 3D/TVC production house and Andreas Westin – Illustrations. Once the virtual organization was set up me and Caroline led the team from both a creative and management perspective.

Very few of the logos we created during the free brainstorming process in order to find the future logo of Marginalen Bank

July 2010 / We’ve got a name and it’s Marginalen Bank

Stop. It’s a new logo!

Following many hours of bouncing logos back and fourth we finally had a first choice. This clean beauty (screen shot straight from the graphical guidelines showcasing how to place it) was a mix of the fonts Dessau Pro and Chalet from my favorite font maker House Industries with a lot of small adjustments. After I’d set this one on paper Steve from Visual ID fine tuned it and we had a winner.

No. The blue stripes are not supposed to be there

The result is a great logo that can stand the test of time. It also draws your eyes to the fact that this is a bank. Something that we believe is extremely good since bank safe and safe means people get ready to listen.

Creating and implementing the new graphical guidelines

Early in the process we introduced a gradient that became a clear brand marker. Something that we could dress different things in and thereby create strong recognition while keeping it flexible, timeless and modern.

My goal has been to give every piece of communication a unique touch. Among other things we decided to go for white credit cards. It took some investigation before we finally ended up with a pigment that actually withstands dirt. But the final classic credit card is a beauty!

We’ve so far launched a traveller and a gold card as a complement to the white classic card.

Signage was of course part of the job. This is one of many different versions.

Business cards coming to life

Examples of how to treat photography

Several potential versions of the future website was developed before we finally decided on the design below

When the final designs were approved. We met with several web agencies and finally brought in Nansen as our production house. Right now we’ve focused on getting the site up. Next is changing how it works and why.

Some examples from the first photo shoot we did for Marginalen Bank this summer together with Bsmart.

August 2010 / The advertising strategy

Ok. How do you advertise a brand new bank? Try it yourselves. Say bank and await the reaction. Making people understand that Marginalen Bank is not like any other bank would require quite a lot of money and especially tons of guts. Luckily this was something that this company had. The owners of the company and the board early understood that we had to focus on building the brand. Marginalen Bank was in it for the long run so our advertising had to support that!

October 2010 The TV commercials

When this blog post goes live there’s only one TVC that can be seen on television. However it’s one of many to come and I believe we’ve really found a format that breaks through the noise. We’ve created a concept that rely on artful executions. This first TVC, written by me and Per Robert Öhlin has been produced by Anders Freij and illustrated by Andreas Westin. Andreas has hand drawn each and every scene in ink and then colored it with watercolors.

One of the first colorings of the family by Andreas Westin

It’s then been cut out and brought into 3D where Anders and his crew has hand-animated each and every frame to give the commercial a hand crafted touch to it. It’s been a time consuming process that never could have been executed with a regular production company as it would have cost way to much. Finally we’ve worked out the music together with Erik Häusler who has done a tremendous job composing a unique piece that will be used over time to create recognition and identification with the format and Marginalen Bank.

An early rough drawing from the storyboard compared to one of the final frames

When combining hand drawn illustrations with 3D you end up with a time consuming process. However, the results is a format that stands out from regular hand animated short films and 3D renderings as well. The advantages is that we’re able to set light and movements in 3D and speed up the production process. The 35 second short film we’ve created for this first TVC was written, illustrated, painted and produced in 3D just under 5 weeks. Hand animating a piece like this would take up to 3 months. This enabled us to stick to this artistic format while working against the ‘sick’ time frame.

Building a brand with commercials like this leads to a much stronger brand over time, compared to if we would go straight for tactical advertising. However, we have to do just that, build it over time, which means we’ll follow up with new commercials, made in new artful techniques in order to broaden the scope and earn a sweet little spot inside the hearts of people. Personally I’m very pleased with the results. This TVC will do the job and start building the attention we want for the new Marginalen Brand. But it’s when we’ve broadcasted many more that the brand position will truly be established.

The print advertising

For this first campaign we’re kicking of with extremely simple print ads. We have maximum focus on establishing the tone of voice while slowly getting people used to how our brand look. We’ve kicked of with a manifesto. This one will only run two times and it’s targeted both internally and externally. We need to get that position out there.

Making people understand where we’re heading

As you will see in the papers we seem to be running quite tactical ads. This however is a strategy where I felt it was extremely important to show parts of our product portfolio to make people see that Marginalen Bank is not just any small bank. Marginalen Bank already has a great deal of products and services. This is important to communicate. And that’s why the ads look the way the do. Over time we’ll integrate them tighter with the TVCs.

3 examples of ads showcasing savings accounts, bank cards and loans.

So there we are. It feels pretty darn nice to have gotten this baby elephant out of the zoo. And I’m looking forward to keep you updated on the progress. We’re right now finalizing the implementation of the brand in house. We’ve also started do create TVC nr 2 and a print and outdoor campaign that will be more closely connected to the TVC.

This is the start. But now, when we’ve managed to get this brand kickstarted it’s time to expand on all levels. But that’s another story.

Now / Moving on from here

This is how I work. Strategy, concepts, creativity and helping my clients to establish virtual organizations so that I can move on to the next brand that want’s to solve problems. I wish that I could finish this post of with a twist but…it’s just to much and I really wanna push publish on this one cause it’s time to build some brands.

Gotta run!

I Think I Can Beat Steve Jobs

ronnestam — Wed, 27 Oct 2010 21:19:35 +0000

I am not applying for a new job as a CEO or Marketing Director, but if I did that would be my headline and I would run the brand I’d work for based on the insights that follow.

Steve! Bring it on!

Ok, so you’re s marketing director or even a CEO struggling to beat the he’ll out of your competition? Well, you are not alone. That’s more or less what all brands want, but why then are there so few that actually make a mark that can stand the tests of time?

Here are 14 pointers on how to get your brand charging into the future.

0.1. Before you read anything else. If your product or service doesn’t stand the competition. Get back to the drawing board and make sure it does. Then continue to Nr 1.

It’s really quite easy. Apple started their brand journey by making sure they had kick ass products.

1. Great branding is not about sticking to graphical guidelines, it’s about sticking to values and beliefs

I think I’ve written about it before. But years ago (1999) I found myself working with Nike after having called them to talk Framfab into a pitch. In one of the first meetings I attended I of course asked for Nike’s visual guidelines. One guy from Nike looked at me and said: “Just don’t touch the logo”. I repeated myself and clarified that I wondered about fonts and colorings. The guy again: “Don’t touch the logo, that’s all”.

How does Nike keep it together then? With great people of course. They act as gatekeepers of the brand. It’s in their spine like I’ve written about before.

2. Do things larger than life

Anish Kapoor knows how to make things larger than life!

Don’t be shy! Whatever you do, don’t expect that people wanna see everyday life things. We wanna get carried along and dream. The way you shape your products and services, your communication and advertising defines the way forward. Have a look at great brands. They go for the max.

3. You can never do wrong if you do different

The biggest reason for most brands not becoming true Superbrands is rationality and not believing in their potential. Take risks. Make mistakes. Turn yourselves into fools. All these things will undoubtedly lead you forward and suddenly you’ll know how to ride the horse that kicks high and outraces the competition.

4. Don’t be smart.

I’ve met far to many companies that tend to think communication and advertising is a all about calculation, analysis and smart things. Of course there are media channels where you should aim for super straight forward messages such as Adwords for example. But in most cases you should aim to create an impact. Make sure people see you and react. Any emotional reaction is better than any rational understanding.

5. Work with the best people, not the best agency

Choosing to work with an agency is not the way to go about it. No agency in the world builds a strong brand. People however, they can build you the brand you want. Either someone within your organization or someone on the consulting side. What they need is the power to change. Usually this power cannot be given to someone, it can only be earned. I’ve had the privilege of working with some of the greatest brands in the world and let me tell you, the people there they either give you power to change by briefing your right and letting strange but powerful ideas through or they steer you with hands of steel. One thing they don’t do is summon big meetings where ideas are being torn apart.

6. Take control of every piece of communication

As a CEO or Marketing Director you’ve gotta own your brand. Day one at work (if you’re an employee) you’ve gotta adopt that brand, build it into your spine and decide to become the best brand in the world. Don’t look at your competition, instead decide how you intend to shape a brand the world has never seen. Every brand has the potential to become a Superbrand. It’s only up to yourselves!

7. Piss people off

Don’t be sloppy. Everything matters. Be a pain in the ass. Take control. Demand greatness. Don’t settle for less. Apple, Nike, Porsche, American Express, Sony, Starbucks etc, these brands we not build by people who said ‘This will do’ These brands were built by people who said ‘We can do better!’

8. Constantly innovate your communication activities

Whenever you’re planning a new communication activity, live by the rule “Creativity is the opposite of routine”. You constantly have to break out of your mold. What makes your client stay put is of course consistency, but It doesn’t have to mean your tactical executions have to stay the same. As long as your activities are on brand and you stick a strong logo to it, you’ll see that people tend to stay with you.

People will stay your fans as long as you treat them this way. The second you start treating them as a mass, as consumers, as numbers in a marketing plan – they’re gone!

9. Your brand equity is measured on the numbers of WOWs, not the media spend

It’s not money (ok a little bit is always good to have) that buys you new customers. It’s the numbers of WOW that does. Only by WOWing people with your products, services and your communication will you gain effects that have a positive impact on your brand.

(Ok, I know that we’re living in Sweden and you believe we don’t wanna stand out. But that does not include you not standing out. We love brands that stand out from the mold cause we dream of doing it ourselves. Brands are built on dreams!)

10. Never base your ideas on history. Base them on the future.

If it’s been done, do something else. That’s the strategy of great brands.

11. Surprises that ends with a smile builds relations

It’s like falling in love. People wanna smile. Smile is what fuels relations and relations is what you’re after. Put smiles on peoples faces and you’ll end up branding their brain. And hey, don’t forget to keep em´smiling!

12. Great ideas communication comes cheap if you let them

Some of the greatest people I’ve worked with have all said they would work for free as long as they get to shine. Most marketing directors focus 90% of their relations with creatives on telling them what they can’t do. Do the opposite – spend 90% of your time telling your creatives you want more.

13. Everything matters!

All in all. Like in every sport you’ve gotta set your mind on winning. People will keep on telling you about the best competitors out there and your answer should always be “I’ll beat the shit out of them” – Managing brands isn’t different. It’s about being the best and beat the hell out of the competition, in everything you do!

14. Set your goals high. Really high. No, I mean reeeealy high!

The title was intended to tease you of course. But then again I’m 100% honest with you. If I’d run a company I would aim to become the best brand in the world, not the best brand in Sweden, Europe or USA. The world, that’s where I’d aim. I can’t see why I’d go for anything less?

Finally, if you’re preparing to write a comment telling that I can’t beat Steve Jobs, forget it! I know I can!

The 10 Commandments Of Future Brands

ronnestam — Mon, 03 May 2010 19:46:00 +0000

There’s a couple of things I demand from brands that make it all the way into my life. It’s really not that hard. It’s just about being prepared to sacrifice your life for what you believe in!

A Tweaked Moses with the Ten Commandments by Philippe de Champaigne 1648 from Freechristimages

Here are the 10 commandments of future brands

1. State a higher cause.

People follow brands just like we follow other people. State your mission and you will have people following you. The higher the cause the higher the prize. We will buy your products and services but now we’re in it for something else. Something that will last. This way you’ll ensure we’ll get through the good times and the bad.

2. Impress us with your miracles.

Me and most people grow tired quickly. Constantly surprise us without loosing your soul. In every relationship it’s about surprising people while staying true to your cause, your soul. The same goes for brands. You’ll be surprised how much you’ll gain from innovation. As long as you remain the same old brand you can expect loyalty from us.

3. Bring a smile to our faces every time we meet.

Someone once said “Smiling is good for you” and I can’t do anything but agree. A smile is the gift of gods, never forget that!

4. Tell us stories.

We’re still the same old half monkeys that used to sit by the camp fire and tell stories. It’s in our blood. Start telling them to us and we’ll move into a state of hypnosis. Once we wake up it’s to late – we’re hooked.

And remember! We’re living in the viral times. Whatever kinda shit you put together. Make sure it got wings. If I wanna show you of to my friends. Equip me with a rocket, some gas and a box of matches. I’ll put the whole universe on fire for you if you let me.

5. Wearing your mark of excellence is our badge of identification.

You might think you’re taking risks while developing your product and services. But hey! Think about us. We might be wearing those pants of yours in front of our friends. I might be taking my girl out for a date in the car you’re making. You better make people go wow when they see us!

6. Be true to your heritage – and if you haven’t got any, start building.

10% of what I’m paying for is your product or service. 90% of it is authenticity. Where do you come from. What gives you the right to do what you do.

7. Treat every possible interaction with us as your last chance to impress us.

There’s simply no reason not to treat every single interaction point as extremely important. What does it all do and how does it support your brand. Every pen. Every business card. Every phone. Every print ad. Every website. Every invoice. Every press release. Every board member. Every TVC. Every event. Every point of sale interaction. Every form. Every coffee machine. Every sales person. EVERYTHING matters!

8. Don’t copy others – build your own religion.

I sort of like cats even though I spit three times when I see a black one crossing the roads. But I fuck’n hate copycats. People love people taking risks. Sometimes you will fall down hard. But falling down teaches you how to avoid falling down again. Never falling down won’t teach you anything! Earning followers is about making sacrifices.

9. Be passionate about what you do.

I wouldn’t expect anything else from someone I love. Would you?

10. Save the world as we know it!

Sustainability. It’s just something we all will expect from strong brands and leaders. Sooner than later.

What Transparency Will Do To Your Brand

ronnestam — Mon, 05 Apr 2010 01:11:09 +0000

Today when you market a product and actually manage to make an impact the first thing that happens is that people go online, not to your brand site but to Google.

Have you Googlified your brand and business?

A search on your product or service reveals everything there is to be found related to that brand of yours. You might think they’ll head over to one of your campaign sites but think again. People who search for your brand online have already gotten past the attention phase. They want information that is not tampered with by that marketing department of yours. Since the web is constructed of links and those links usually don’t give a shit about advertising you can be sure your potential customer will go for user-generated content first.

Google ›› Search ›› Results ›› Bam ›› What will they find?

If you’re one of the lucky few who actually do create kick-ass products – Then you can be sure they will find good stuff about your brand. But most brands out there don’t since they’ve spent the last 50 years getting used to cutting costs and advertising their way into the mind of the consumer. Well, not any more.

The Nielsen Company bring some clarity to who people trust

User reviews and recommendations like Yahoo Answers, comparison sites like Pricerunner, crowdsourced customer support like Getsatisfaction, Social buying like Blippy, forums, online experts on About.com, Facebook content, blogs, fan or hate sites, tweets, wikis, professional bloggers, video sites, photo communities like Flickr, online newspapers and even books via Google books. All of these provide an alternative and often more credible point of view of your products. Even more important – they all show up in that Google search result and there’s nothing you can do about it.

Media companies no longer filter information. You and your friends do!

Once your potential customer has learned everything there is to know about your product the competitors are only a click away if your products aren’t up to the right standards.

So what does transparency mean for your brand and business?

Develop every product and service with a potential comparison in mind.
Good is not enough. Your product has to be the best
Move your media money from bought media to earned media in order to grow an online presence that creates true value for your customers.
Don’t create websites. Create web presence.
Don’t advertise things your products can’t live up to. Potential customers will be disappointed when they find out. If it’s bad they’ll even spread the news.
Everything communicates (as I’ve said before)
Don’t just look for potential threats on your local market. The web is global and your competitors will be too.
All that content generated by others can be your friend. Find it and learn about your strengths and weak spots.
Treat your digital fans like any offline VIP customer – give them stuff before other people get it and make sure they can share it.
When sustainability becomes key greenwashing is not an alternative.
Constantly innovate your products to beat your competitors to the finish line.
Constantly surprise people and they will love you for it.
You can’t hide bad news from people.
Don’t take credit for things you didn’t do. Praise people who’ve inspired your brand.
Finally stop creating complex products and services. Take Clay Shirky’s word for it.

Word!