Sometime last year I was approached by Vasakronan, Swedens largest property brand with a property portfolio valued at SEK 80.3 billion. Being a market leader the felt their digital presence had to reflect that position. Their question: What do we do? As always I teamed up with Caroline Karlström and accepted the challenge to answer that question. In this project I took on the role as both head of strategy and concept as well as actually delivering the top level designs of the new Vasakronan that Britny later implemented and refined.

This is what we did. Parts of the new Vasakronan digital brand presence

The new Vasakronan.se runs WordPress!

Me and Caroline started the project with an analysis phase and analysed their existing presence, the traffic to their site, the content, the design and the site structure. We interviewed representatives from Vasakronan as well as their clients and potential prospects. We also performed an extensive technical analysis of their technical platform. Their brand presence online was running on Episerver, one of Swedens most common content management platforms and the front end was about three years old. It was classical site with tons of sections and also some flash content.

The old Vasakronan.se site.

On top of that the site was connected to their back end, partly built on Sharepoint. Already from start I felt that there was no need for this complex set up. If you also include the fact that Vasakronan intended to lead – not follow, then I also thought we needed to look at modern platforms such as WordPress.

Once we’ve passed the analysis phase, it was clear that there really was no need to run Vasakronan off Episerver. Instead we decided to give WordPress a try. WordPress would, beside the fact that the platform is free, give Vasakronan the ability to adapt to the world outside, fast! WordPress has got some 20000 developers devoted to making sure the platform is up to date. Future branding is all about making sure you stay on top technology instead of being dictated by technology due to the fact that you’re stuck in a slow developed platform. Vasakronans ambition moving forward is also to be a part of that community, meaning develop new plugins and functionalities that other brands can make good use of.

A new brand plattform needed to be digitalized.

Part from the fact that Vasakronan’s digital presence was a couple of years old another important fact was also that they we’re redesigning their brand language. Not their logo – but their tone of voice, their graphical expressions, colors and how they worked with images. This was a challenge.

Parts of the Vasakronan brand manual that we had to digitalize.

Their new brand language was classical yet bold, however it was clearly developed to be used offline. I’m personally a big fan of simplicity and there was something in that brand presentation we were handed that struck a chord inside me.

The new Vasakronan.se – on brand!

The challenge to bring this stuff online was something that made me smile. After some tweaking back and fourth I felt that I had nailed the graphical concept quite well. It was fresh, clean, usable and on brand.

Great content and simplicity is the new black.

Until now Vasakronan had been working quite a lot with SEM activities. However, their SEO presence was nothing to brag about. In order for this to change I developed a concept that was based on how blogs work. Basically, the content bloggers pushed ends up further down the site structure as more content is being pushed.

An example of how content from the first page is being pushed down in other sections

Considering the website analytic part of the project pointed in the direction few, if any visitors, were interesting surfing the Vasakronan website, instead people landed on one page, clicked one or two pages to get what they were there for and then left, I felt we needed to simplify everything – the site structure, the navigation, the amount of pages and way you search for new properties and of course also the design.

Simplicity was something we kept on striving for all through the project

Yet we also needed people to actually find Vasakronan. There’s of course tons of traffic ending up on Vasakronan via typed url’s or a search for Vasakronan. But there’s also a huge potential in attracting people through generic search. In order to establish a broader and better presence on Google we decided to make better use of Vasakronan’s customer magasine ‘En bättre värd’ (A better host).

Making sure content is spread over multiple platforms to do good for the brand.

On the old site this magazine was published once a month as a PDF. Fine, the PDF attracts Google spiders too – but the content is not very readable online. This magazine was packed with quality content that will do a great job when the spiders comes crawling. Said and done. We established a section called Inspiration & lägen (Inspiration and locations) where the magazine is now portioned in smaller bits over time – just like a blogger would publish it.

iPhone and iPads. What should you do?

If you ask around I think most agencies out there will tell you that you must have a site for mobiles and one for iPads and other tables. I beg to differ. My point of view is that the visitors you have will visit your brand from different devices but that doesn’t mean they’re interested in learning new ways to navigate depending on which device they use today.

People should not have to learn new navigations from one device to another.

This is why I, when I started to design the site, aimed to create a design that would work on your desktop computer, your laptop, iPad and ultimately the smartphone of your choice. Of course it’s important to make sure you’ve thought about mobile sites and apps too. I don’t think there’s ever a need for a specific app or mobile interface to browse the generic content on Vasakronan.se if it’s built and designed right.

Trying out how content could be swiped in potential future apps.

However I definitely think there’s a need for apps that gives landlords, tennants and other target groups the ultimate way to access information and nurture their relation with vasakronan. For these needs we of course designed extra proof of concepts to make sure we didn’t launch anything that could not be developed further.

Now it’s time to put the concept into action – we need more pro’s!

Brands like Vasakronan hire me to make change happen. My assignment usually includes a strategy phase, a concept phase and a visualisation phase. With a set of different tools such as strategic and technical analysis, problem definition, conceptual and creative develoment and prototyping I help brands, in this case Vasakronan, to establish a communication platform. It’s extremely important to deliver the conceptual and creative concepts without having to think about your own organisation – this is why I do not recommend having an agency that delivers both the concept and the implementation – it usually ends up being something that agency makes money off suggestion.

In this case me and Caroline together with different freelancers delivered a concept that focused on creating the best possible solution online for Vasakronan – now it was time to find the best fitted consultant that could take our concept and implement it. In order to find that consultant we, together with Vasakronan, selected five agencies. After having heard the agencies present themselves we also asked them to present how they were to implement the concept we had delivered for Vasakronan. Britny, Swedish kick ass web agency that I’d been working with before, delivered a fantastic presentation. It was clear that both their creative department and technical department understood why we’d chosen the solutions we had and how we intended them to be implemented.

The listing of properties – the concept brought all the way by Britny

Said and done – Britny and Vasakronan came to an agreement and they started working on the implementation of our project. From our side Caroline left the project and I stayed on board to secure that the concept we’d delivered would be treated right. It was also important to make sure the kept to our technical strategy when using WordPress as the content management system. We’d built in tons of strategical and graphical executions that only made sense if you’d built them into WordPress the right way. The team at Britny did a fantastic job when taking our concept further. They treated it with great care. I especially found it rewarding that their lead designer, Daniel Stridsberg and head of tech Fillip Wastman, embraced the design platform I had initiated and nurtured it well. Except for Daniel and Fillip the team consisted of Iyob Mesfin, Jonas Rogert and Jonas Eriksson all equally important.

The result?

Vasakronan has managed to revamp their online presence in a magnificant way. The new site is easier to use, we’ve taken away all second level menues we’ve could, the design is on brand and may I say so – ground braking in terms of sitting on top of a content management system, it’s like nothing else and differentiates Vasakronan from their competition and it works like a charm on any platform. Knowing what they’re up to behind the scenes I’m proud to say this is one of the projects I’m most pleased with during 2011! But then again – that’s what I think

Thank you Britny for sticking to our guns. Thank you Vasakronan for daring to be different!

Rock on!

If you’re my brand: Never let me down. Keep on making me smile. Stay cool. Always surprise me. Change when you need to, but stay true to your heritage. Dress nice. Make sure I don’t have to hide our love. If you do something bad – stay honest and tell the truth cause I will forgive you. And finally! Never ever take me for granted.

Tokyo in sunrise – A Brand that didn’t let me down. Taken from my Instagram feed.

If you’ll stick to these simple guidelines – I’m prepared to spend the rest of my life with you and give you my all my love. If not – get lost!

There are tons of consultants (including myself) selling branding services around the world. Most tend to say (not including myself) that branding is complexed. A quick search on Google image search reveals tons of models. What if we look beyond those models and all those advices that often lead to heavy brand manuals that no one wants?

What is the core of great branding? Here’s my five cents:

1. Clarity

What are you about? Make sure that is clear to your audience either straight up or over time.

Carl Lagerfeldt and Lady Gaga knows great branding!

Clarity is about teaching your potential fans about what you are about and sticking to it. That doesn’t necessarily mean doing the same thing over and over. Stay exotic!

2. Consistency

Whatever you are, make sure you keep doing it over time.

Porsche knows great branding!

Great brands can be found quickly but can only be built over time. People argue Google is one of the most quickly built brands in the world. I beg to differ. It’s one of the most quickly globally acknowledged brands in the world but that doesn’t mean it’s a strong brand. Say Google out of some strange reason went bankrupt today. I don’t think there’s any value in the brand in 5 years time outside the business of search. Porsche on the other side – that’s been built over the last century – would stand the tests of time.

3. Excellence

And whatever you do. Deliver your brand values with excellence in EVERY part of the customer journey. (I’ve written a longer post on this before) If your brand values are quality – deliver the highest possible quality.

Apple knows great branding!

If your brand values are the opposite (say like Rent-A-Wreck) – deliver the opposite with the highest possible passion. It’s not about everyone being top notch quality in terms of design – it’s about being true to your brand and deliver that truth in the best possible way you can.

3 things. Get going!

Leading a brand? Thinking about how to create a long term integrated communication platform? Think no more cause I’ll share the model I’ve been using for the last three years when leading brands into the future of advertising, communication and advertising.

Normally I’d work a company or brand through a series of workshops. We would then slowly start to follow this model over time. Changing how you, your brand and marketing organisation work with advertising and communication is not something you do over night. I would recommend brands to keep on doing what they do best – shoot fireworks -while slowly start to change their way of communicating their products and services from ground up.

Moving your communication into the future is also tough on your organisation as your moving from campaign based communication activities to instead building long term equity that will generate results over time. Send your entire marketing organization as well as your IT department and management team on several digital communication crash courses cause your CEO better understand what you talk about when you’re talking conversion, SEM, SEO, AdWords, H1, Keywords, Stats and shit.

Have a read. If you like what you read – get going. Change!

Here we go – The Key To Future Integrated Communication by Johan Ronnestam

The basis of your online communication platform

The first thing we’ve gotta agree upon before moving further into the model is the following: Your brand consist out of two things. The product/services you offer and the content you’ve created to explain what your product/service does. In the worst cases companies have more or less done nothing beyond publishing images of their products with accompanied product name. In the best cases they’ve done tons more. We’ll go in to this bellow. This is the essence of your communication presence online. Hopefully you’ve got this wired, however, you might actually have this presence online without owning it your selves.

Value and conversion leads to traffic and sales. Your objective and key performance indicators.

People don’t have time to read your shit. You’ve gotta provide them with a true value. After all, your products and services are nothing without the problem they solve. This is what you’ve gotta base all your hosted communication activities on.

Value first

The more value you provide your target group with, the more traffic you’ll gain. This is based on the simple principle of the link. If you keep bragging about your products without truly do something good for people you won’t earn any links. If you on the other hand share ideas, knowledge and solutions that helps your target group to be better you’ll see that people will come. Once you’ve opened up that stream of people you’ll have the opportunity to point the towards the products and services you market, the same product and services that of course can be used to do whatever you tought people to do.

Let me share one example – Michelle Phan. I started to follow this girl online already two years ago. Back then she was an independent girl who just liked to share her thoughts on how to wear make up. In November 2010, Phan became “the No. 1 most subscribed female on YouTube and the first female to reach 1 million subscribers. Michelle Phan joined Youtube on July 18, 2006, and as of November 2010, she has created 100 videos that have been viewed over 260,000,000 times. The one where she does a Lady Gaga makeup has a stunning 23,457,472 views.

Michelle Phan sharing the value people want

Michelle does what the traditional make up brand don’t. She shares value. While Michelle teaches young women all over the world how to do their make up, brands like Chanel, Biotherm, Clinique, Loreal and Lancome does one thing – sell sell sell. Michelle shares knowledge while these brands just throws a pretty girl in your face saying “you can look like me”. No wonder Lancome suddenly this year in February turned Michelle into their spokesperson. Today Michelle even got her own make up brand.

So, value first. Before selling. Make sure you think about your reason for being. Do you sell football shoes, teach people how to score, do you sell wine, teach people how to buy the right wine (like Gary Vaynerchuck does), do you sell cars, teach them about how to drive better and more cost effective, do you sell clothes, teach them how to style themselves.

The content you create should of course go social

Once you’ve decided how to provide your potential visitor with a true value. Make sure you spread that value across the net whereever possible and relevant.

Your Potential Customer Is Out There – So Your Content Should Be Too

If you produce videos send them to YouTube, Vimeo, Viddler, Blip and tons more. Use TubeMogul to handle the process. Your images on Flickr and others. Documents on Slideshare and Scribd. If you go live, use Livestream or Bambuser. Heck, head over to Brians and Jess3 Conversation prism and do the homework.

Once you got that value right – focus on conversion

So, this is the next step where tons of brands go wrong (as I’ve written about before). They simply haven’t got their conversion wired. In order for you to really know what you’re doing you’ve gotta set your targets right. Do you want people to buy online, should they download your product sheets, contact you or maybe just spend five minutes with your products online? Anything is right as long as it suits your needs. Once you’ve got that wired, set up your funnels right in your stat tools and start working those A/B tests. Everything, and I mean EVERYTHING should serve a purpose if you’re looking to convert those visitors of yours to clients.

The funny thing is that once you start eyeing those performance metrics of yours you’ll end up getting insights about your traffic that you can never learn from anyone else. Business online is all about knowing your own audience and constantly improving your site. After all, a banner or button in the wrong place might kill your conversion or increase it by 400%.

5 things you can never forget when converting your site visitors into buyers

1. Usability is key

Usability is by far the most important thing to think about when you’re looking to convert your visitors into buyers. This means no funky animations, links should be easy to click on, preferably underlined, less is more, guide your visitors etc etc.

There’s tons that has been written about this area. Whatever you do, don’t buy any bullshit that people click thru a site if it’s cool. Ask anyone who’s been working with e-commerce and they’ll tell you. Why do you think Amazon looks the way it does? Go ahead and follow some blogs and you’ll be up and running in no time. Start with The UX Booth.

2. Product presentation

I don’t know if you read my post about the car brand SAAB the other day. Well, this recording below (excuse my bad english in this one) was actually done for this post. It got me worked up though and that’s why I posted that other thing the before this one.

We’re alone when surfing the web – compare that to the real world where a sales man is following us around in the store, always ready to answer any questions we might have, we’re all alone on the web. This means information, information, information, information and more information. If I’m looking to be convinced to buy a car online I’ll tell you right away – I wont be pleased with a freakin flash site that sings a song and let me rotate the car once. I want at least forty-five 60-second movies showcasing everything there is to know about your car. I want photos, not 5 wonderful photos taken by Europes most expensive photographer. I want 100+ photos that are showing that car from every angle. Of course you should package it all beautiful, but don’t have me loading any animations and shit.

Then, only then might I go to that buy button. Remember, your competitors are one click away!

3. Copy
Copy actually do matter. Write it good, write it well, but remember what I talked about in nr 2. I’m alone, so don’t go wasting to much of my time! I was planning to write a longer piece about this, but Smashing Magazine has done a great job already. Go there ›› (thanks Per for the tip)

4. Feeling secure
Logos from payment providers and other things like awards and shit. That’ll do the trick. After all. We’ve been monkeys in an earlier lifetime.

5. Faces
This might sound funny. But a face looking straight at you actually has proven to do good. Make sure you online presence contain humas, preferably not from actors, but instead from humans that you might actually meet in your office. Hire a great photographer and do them good!

So where does the traffic come from?

I have focused here on writing about prospects and not existing customers. Given that I’ve listed 4 traffic sources that more or less are the same for any company with an online presence. Above and below the line advertising, search engine marketing, search engine optimization and finally social media.

Above and below the line advertising

Here’s the good news. If you know branding, advertising and all that good stuff we’ve been doing for years. You’re in for a ride. Brands will realize that TV, Print, Outdoor, Banners – all those yummy above the line things – will rule the next 10 years. There’s simply now way to grab peoples attention but to shake them around in a medium where you cannot miss them. Of course, people say young kids does not watch TV, but the still do if it’s relevant. After all we’re pretty alone behind that screen when it’s time to click something. Being friend with a brand will help!

Search and The Social Internet – They go together like birds, bees, the flowers and the trees.

There’s two ways to pull traffic through search.

1. Adwords, at first glance it’s easy. However, if you’re running a business with mature competitors, say for example online travel it will be everything from easy. You’ve gotta get down with how to get your brand visible in the paid search areas. Either you know how or you start to study hard. Read books, books and more books. Then start to follow some of the high profile SEO bloggers in the world. Why not start with Seomoz, Searchengineland and Greywolfs SEO blog. Some Swedes I’d ad to the list are Jesper Åström, Nikke Lindqvist and Simon.

2. Search. The second way to get yourselves visible in the search engines is of course the SEO side of it. I don’t know how many times I’ve heard people go on about their blog and the fact that it doesn’t drive traffic. But hey, it’s not that simple. If you’ve got a blog present, the chance is that other bloggers or maybe even a newspaper links to that blog. In the long run this will do good for your presence in search engines.

(I know I know I know…affiliates, banners, bought links etc etc. I just don’t have time to go into all of that now. This post is a top level post)

Conclusion.

Future communication is all about relevance. Relevant product, relevant services, relevant content and advertising that support those things. If you’re creating brand communication offline – fine, your only objective should be awareness and making sure people understand what your brand stands for. But when you’re communicating products and service – make sure the actual products and services are top notch and then create relevant communication that makes people search for them. If they do you’re home free! (that is if you’ve made sure to be seen everywhere online).

But worth repeating. Create advertising that make people search for your product or service category. Then by making sure your digital activities are focused on value, spread over a vast number of social networks, your AdWord campaigns and earned search positions in place you’ll make sure to get people hooked.

A qoute from Jeff Jarvis, the writer of ‘What Would Google Do‘, is in order here: “Construct information (on your website) so it can be understood by machine and man. In a word, be clear. If you’re a dentist, say you’re a dentist, not a smile doctor. Use the word “dentist” in the title of the page, the headline, and the beginning of what you write – make it so obvious even a computer couldn’t be confused. This also means that when human beings come to the page, they’ll know what you do. Clarity is always beneficial.”

So how do you get going. How do you make sure your brand platform is ‘future proof’?

Move your media budgets!

Most brands today seem to think change can be achieved within the production budgets. This is wrong. There’s just not enough money in that pot. There is only one way to make this happen. You’ve gotta take money from that eyeball highjacking fund called media and instead spend more on earned eyeballs.

Move 10% of your allocated media budget in order to gain a long term digital effect

Of course you shouldn’t move it all today. Start small but start. The next time you’re campaigning. Cut the media with 10% and start focusing on value as I wrote about earlier. Do the Michele Phan thing, whatever that means to your brand, products and services. Boom – now you’ve entered the long term value creation communication process. Keep doing it for another 6 to 12 month and make sure you track what you’re doing. You’ll see change coming your way!

Come on! You can do it!

I’m currently working on my 2011 brand and communication prediction. While I’m working on that I drew up one of the best models I know when it comes to predicting future trends. Enjoy!

It is hilarious. For as long as I’ve lived map-makers of the world has tried about a trillion different ways to fold a map so that it doesn’t crumple. Then suddenly someone, in this case a young designer named Emanuele Pizzolorusso from Milan, decides to look at the problem from a new perspective. What if that crumpling problem of the map makers was turned into an advantage. And bam, suddenly you’ve got a rockin’ product that is better, more usable, long lasting and on top of all cool looking.

Emanuele Pizzolorusso created soft, yet hard-wearing, waterproof maps that are meant to be creased and crumpled

What Emanuele did with maps you should do with your products and services. Maybe your next winning product or service is hidden somewhere in the context of your biggest problem. Flip it around, turn it inside out, break it, shake it and most importantly don’t fall in love with your history – embrace your future!

What do you do when someone asks you to sign a non disclosure agreement and then asks you to spend the coming year planning, creating, implementing and launching a new Swedish bank?

Say yes of course!

This is where the story of the freshly launched brand Marginalen Bank starts. Together with recidivist Caroline Karlström I found myself 50% giggling like a child about the fact that we had secured the coolest and most complex project I’ve ever worked with while feeling 50% scared to death about the fact that this was that big ass project where you either succeed or you end up in a grave. Well, we did a fairly good job with Poseidon last year so why should this be any different? Little did I know what we had coming.

My main responsibility on the project that follows below has been:

• Head of strategy – Develop the brand platform and the product positioning strategy
• Creative direction – Creating, overseeing and keeping together everything that was produced and communicated in this project from a brand perspective.
• Art direction – Designing visual brand components and overseeing the implementation of these.
• Conceptual copy writing – Developing the brand vision and tonality
• And some design here and there…where needed.

This project could never have been executed without my partner in crime – Caroline Karlström. In Sweden we have a saying “I vått och tort” – boy let me tell you she’s been there for me and everyone involved in this project. Caroline did a lot of the planning including most of the interviews and then managed every little piece of the project…I ran of into the wild and she took care of the tigers.

September 2009 / The challenge – create a brand that stand the tests of time!

Marginalen was founded back 1979 and has since then primarily been a B2B brand with services like debt collection, business administration, legal support and a lot more with offices in Sweden, Lithuania, Latvia and the Netherlands. Since two years back they owned a bank called Bank2 and an online service offering real estate financing. Now, in my hand I held a confidentiality agreement in which I learned that Marginalen were aiming to buy Citibank’s Swedish operation. If Marginalen succeed in taking over the Citibank private bank business Marginalen would have 6 month before every piece of communication going out from former Citibank should be re branded.

This was the challenge from a brand point of view

Ok, what had I just say yes to? We knew the deal with Citibank would be finalized sometime in April 2010. Before then we had to plan and create a strategy that could be executed in two ways depending on if the Citibank deal would go through or not, so back to the question: “Can you work out a brand strategy for Marginalen that tells us how to handle the old brands vs implementing the customer base of Citibank into our business, then create a new brand platform with accompanied visual brand guidelines, implement that platform both off and online and finally develop an advertising strategy and execute that?

One of the biggest challenges was to develop a new design that were to replace the 4 existing brand sites and implement that in only 3.5 months.

In 12 month our task was:

• 4 brands to be brought together as one.
• 4 brand and bank sites to be rebuilt into one.
• Create a new brand and brand platform.
• Implement the new graphical guidelines on everything that communicates the brand.
• Create an advertising platform.
• Launch the god damn thing!

April 2010 / The solution – Let’s build one bank and let’s make sure people get we’re not like other banks.

Following several interviews, meeting with the board, taking the international aspect into play and also the history of Marginalen we decided to build the brand – Marginalen Bank. This meant we’d scrap the two existing brands Bank2 and LånEtt. The main reason for going with one brand instead of three or two for was quite simple. We felt that building three separate brands would require far to much money and an even bigger problem was that it would require a very complex restructuring of the product portfolio and the organization that kept that portfolio intact.

On our way to the final solution we opened a lot of doors in order to get a feel for the brands. These are just some of them

Sometime in June this year the project was getting ready to explode. Until then me and Caroline had handled both the strategic and the conceptual part of the project. This is how I usually work. Go in, work out a strategy using the NEW process that I’ve developed over the years with among others good friend Per Robert Öhlin.

The three main stages of the N.E.W brand model

Prototyping carried us forward

As the strategy unfolds I tend to visualize it. And the aim with the visualization is to bring it close to final design and usually even a little bit further. I call this prototyping and I usually do that in the emotionalize phase. Prototyping means we can visualize the new or changed brand without taking realism into account. It’s better for me, but It’s even better for the client as their organization easier can let ideas through knowing it’s only a prototype. This technique has been used by the car industry for ages, but also brands like Apple has together with IDEO used prototyping to push things forward.

Once the conceptual design and the prototype has been developed it’s time to choose what and how to implement it. When we got to this stage in this project me and Caroline started to build a virtual communication house. Basically we established a virtual production house that could do what most large Swedish agencies could do…and a little bit more.

A virtual communication house

We had since some time back met with potential agencies and production houses. After bringing Marginalen Bank into the decision process we finally brought the following freelancers and agencies in to work with us: Per Robert Öhlin – Lead Copywriter, Visual ID led by Steve McDonald – graphical design, Nansen – web, Per Torberger – web copy, Hey People – print and banner production, Bizkit – media agency, Anders Freij - 3D/TVC production house and Andreas Westin – Illustrations. Once the virtual organization was set up me and Caroline led the team from both a creative and management perspective.

Very few of the logos we created during the free brainstorming process in order to find the future logo of Marginalen Bank

July 2010 / We’ve got a name and it’s Marginalen Bank

Stop. It’s a new logo!

Following many hours of bouncing logos back and fourth we finally had a first choice. This clean beauty (screen shot straight from the graphical guidelines showcasing how to place it) was a mix of the fonts Dessau Pro and Chalet from my favorite font maker House Industries with a lot of small adjustments. After I’d set this one on paper Steve from Visual ID fine tuned it and we had a winner.

No. The blue stripes are not supposed to be there

The result is a great logo that can stand the test of time. It also draws your eyes to the fact that this is a bank. Something that we believe is extremely good since bank safe and safe means people get ready to listen.

Creating and implementing the new graphical guidelines

Early in the process we introduced a gradient that became a clear brand marker. Something that we could dress different things in and thereby create strong recognition while keeping it flexible, timeless and modern.

My goal has been to give every piece of communication a unique touch. Among other things we decided to go for white credit cards. It took some investigation before we finally ended up with a pigment that actually withstands dirt. But the final classic credit card is a beauty!

We’ve so far launched a traveller and a gold card as a complement to the white classic card.

Signage was of course part of the job. This is one of many different versions.

Business cards coming to life

Examples of how to treat photography

Several potential versions of the future website was developed before we finally decided on the design below

When the final designs were approved. We met with several web agencies and finally brought in Nansen as our production house. Right now we’ve focused on getting the site up. Next is changing how it works and why.

Some examples from the first photo shoot we did for Marginalen Bank this summer together with Bsmart.

August 2010 / The advertising strategy

Ok. How do you advertise a brand new bank? Try it yourselves. Say bank and await the reaction. Making people understand that Marginalen Bank is not like any other bank would require quite a lot of money and especially tons of guts. Luckily this was something that this company had. The owners of the company and the board early understood that we had to focus on building the brand. Marginalen Bank was in it for the long run so our advertising had to support that!

October 2010 The TV commercials

When this blog post goes live there’s only one TVC that can be seen on television. However it’s one of many to come and I believe we’ve really found a format that breaks through the noise. We’ve created a concept that rely on artful executions. This first TVC, written by me and Per Robert Öhlin has been produced by Anders Freij and illustrated by Andreas Westin. Andreas has hand drawn each and every scene in ink and then colored it with watercolors.

One of the first colorings of the family by Andreas Westin

It’s then been cut out and brought into 3D where Anders and his crew has hand-animated each and every frame to give the commercial a hand crafted touch to it. It’s been a time consuming process that never could have been executed with a regular production company as it would have cost way to much. Finally we’ve worked out the music together with Erik Häusler who has done a tremendous job composing a unique piece that will be used over time to create recognition and identification with the format and Marginalen Bank.

An early rough drawing from the storyboard compared to one of the final frames

When combining hand drawn illustrations with 3D you end up with a time consuming process. However, the results is a format that stands out from regular hand animated short films and 3D renderings as well. The advantages is that we’re able to set light and movements in 3D and speed up the production process. The 35 second short film we’ve created for this first TVC was written, illustrated, painted and produced in 3D just under 5 weeks. Hand animating a piece like this would take up to 3 months. This enabled us to stick to this artistic format while working against the ‘sick’ time frame.

Building a brand with commercials like this leads to a much stronger brand over time, compared to if we would go straight for tactical advertising. However, we have to do just that, build it over time, which means we’ll follow up with new commercials, made in new artful techniques in order to broaden the scope and earn a sweet little spot inside the hearts of people. Personally I’m very pleased with the results. This TVC will do the job and start building the attention we want for the new Marginalen Brand. But it’s when we’ve broadcasted many more that the brand position will truly be established.

The print advertising

For this first campaign we’re kicking of with extremely simple print ads. We have maximum focus on establishing the tone of voice while slowly getting people used to how our brand look. We’ve kicked of with a manifesto. This one will only run two times and it’s targeted both internally and externally. We need to get that position out there.

Making people understand where we’re heading

As you will see in the papers we seem to be running quite tactical ads. This however is a strategy where I felt it was extremely important to show parts of our product portfolio to make people see that Marginalen Bank is not just any small bank. Marginalen Bank already has a great deal of products and services. This is important to communicate. And that’s why the ads look the way the do. Over time we’ll integrate them tighter with the TVCs.

3 examples of ads showcasing savings accounts, bank cards and loans.

So there we are. It feels pretty darn nice to have gotten this baby elephant out of the zoo. And I’m looking forward to keep you updated on the progress. We’re right now finalizing the implementation of the brand in house. We’ve also started do create TVC nr 2 and a print and outdoor campaign that will be more closely connected to the TVC.

This is the start. But now, when we’ve managed to get this brand kickstarted it’s time to expand on all levels. But that’s another story.

Now / Moving on from here

This is how I work. Strategy, concepts, creativity and helping my clients to establish virtual organizations so that I can move on to the next brand that want’s to solve problems. I wish that I could finish this post of with a twist but…it’s just to much and I really wanna push publish on this one cause it’s time to build some brands.

Gotta run!

We are born. Even before we’re born our life is being shaped day by day. Every day, every hour and every second life passes by.

Sometimes tons of things happens at once and suddenly we notice a shape, we call these shapes memories. But most of the time life is made up by small things that never form shapes. The truth however is that these small things is what life is all about. The more of em’ you notice, the more you’ll notice life. And the more you notice life, the more you’ll enjoy it!

This all came to me when I looked at this video below found over at Mario Vellandi’s Melodies in Marketing, which by the way is a great blog on Ethical communication.

Thanks Mario, but above all, thanks Everynone for putting images to life!

In the offline world, if your customers didn’t find what they were looking for inside your store and left without shopping.

Would you:

a) Rethink the layout of your store today
b) Rethink the layout of your store next year
c) Rethink the layout of your store within the next three years

I think the answer is quite obvious. Then why the hell doesn’t more brands and companies care more about how people being converted through their online presence today, this hour and this minute.

Whenever you have questions about your online marketing and communication activities simply ask yourselves – What would I do in the offline world. The answer to that question can always be translated into a digital solution. It goes for marketing, design, online events, social communication, choice of technology and more. I call this Commons Sense Communication.

Common sense really!

Time is precious. Don’t you agree? For example if I spend to much time here going on about this and that you’re gonna start to think ‘what the heck, get to the point you #%*#’er. So, I’m not gonna spend to much of your time.

Instead. Have a look at these 5 demo videos and think about your own products and services. Are you doing your best to make sure people learn about your product in seconds, not minutes? (Also – one of the guys below is sort of a superstar of demo videos. When will we have some of that in Sweden?)

First up – The tour of music service SoundCloud

SoundCloud is a platform that takes the hassle out of receiving, sending & distributing music for artists, record labels & other music professionals.

I love how the speaker voice starts up by clearly letting you know that you’ll spend 3 minutes learning about their service. And while she does so you also get visual guidance what it’s all about. On top of that it’s graphically beautiful with a creative twist.

Second example – Square

The idea behind Square is simple. Accept payments by credit cards everywhere by only using a mobile device and a card reader.

This is my personal favorite right now when it comes to demo videos. Clean, smooth, creative yet extremely rational. Watch closely as Adam Lisagor aka @lonelysandwich, the superstar of demo videos show you once again in slow motion how to swipe that card of yours.

Third – Things for the Ipad

Things is according to some people the ultimate To-Do list tool. Available for the iPhone, the iPad and your Mac.

This little beauty isn’t even a minute long. As a matter of fact it’s only a teaser for the iPad app. However I think it’s worth showing here cause it actually makes you get the whole idea in 34 seconds. Impressive.

Fourth example – Flipboard

Flipboard is a social magazine for your iPad. It’s definitely one of the apps that have changed my behaviour in terms of how I read information fed from my Twitter and Facebook account. If you’ve got an iPad and haven’t got this app yet. Go go go!

And yes. You got that right. It’s Adam Lisagor who’s back again. This time even more laid back. I do like the Square video better but isn’t it pretty cool how he actually makes you listen better once you’ve seen him before. As I said before – when do we get our first demo-superstar of Sweden?

Last but not least, the fifth example – Google Gmail Priority Mail

As fresh as they come. Google launched this video yesterday showcasing a new service called priority mail. Priority Inbox is a new view of your inbox that automatically helps you focus on your most important messages

The music combined with simple animations and certain keywords really pull you through this + 6 minute video. The case with the Google demo videos is that they a often little bit tooo long. But I thing this one did the job anyway and definitely worth having in this line up.

Ok, so there we have it. I hope you’ve stop thinking about press releases measured it words and letters. Go simple. And remember – on brand!

Have a look at the video below and tell me if you’re not amazed. Turning things up side down. Black becomes white. Faster when you’re used to going slow. Smile when people expect you to be sad. Something big when people expected something small. Diving when people expected skydiving. Whatever you do, don’t do what others have done before you.

Guillaume Nery filmed on breath hold by Julie Gautier sure knows how to change perspective.

There’s a couple of things I demand from brands that make it all the way into my life. It’s really not that hard. It’s just about being prepared to sacrifice your life for what you believe in!

A Tweaked Moses with the Ten Commandments by Philippe de Champaigne 1648 from Freechristimages

Here are the 10 commandments of future brands

1. State a higher cause.

People follow brands just like we follow other people. State your mission and you will have people following you. The higher the cause the higher the prize. We will buy your products and services but now we’re in it for something else. Something that will last. This way you’ll ensure we’ll get through the good times and the bad.

2. Impress us with your miracles.

Me and most people grow tired quickly. Constantly surprise us without loosing your soul. In every relationship it’s about surprising people while staying true to your cause, your soul. The same goes for brands. You’ll be surprised how much you’ll gain from innovation. As long as you remain the same old brand you can expect loyalty from us.

3. Bring a smile to our faces every time we meet.

Someone once said “Smiling is good for you” and I can’t do anything but agree. A smile is the gift of gods, never forget that!

4. Tell us stories.

We’re still the same old half monkeys that used to sit by the camp fire and tell stories. It’s in our blood. Start telling them to us and we’ll move into a state of hypnosis. Once we wake up it’s to late – we’re hooked.

And remember! We’re living in the viral times. Whatever kinda shit you put together. Make sure it got wings. If I wanna show you of to my friends. Equip me with a rocket, some gas and a box of matches. I’ll put the whole universe on fire for you if you let me.

5. Wearing your mark of excellence is our badge of identification.

You might think you’re taking risks while developing your product and services. But hey! Think about us. We might be wearing those pants of yours in front of our friends. I might be taking my girl out for a date in the car you’re making. You better make people go wow when they see us!

6. Be true to your heritage – and if you haven’t got any, start building.

10% of what I’m paying for is your product or service. 90% of it is authenticity. Where do you come from. What gives you the right to do what you do.

7. Treat every possible interaction with us as your last chance to impress us.

There’s simply no reason not to treat every single interaction point as extremely important. What does it all do and how does it support your brand. Every pen. Every business card. Every phone. Every print ad. Every website. Every invoice. Every press release. Every board member. Every TVC. Every event. Every point of sale interaction. Every form. Every coffee machine. Every sales person. EVERYTHING matters!

8. Don’t copy others – build your own religion.

I sort of like cats even though I spit three times when I see a black one crossing the roads. But I fuck’n hate copycats. People love people taking risks. Sometimes you will fall down hard. But falling down teaches you how to avoid falling down again. Never falling down won’t teach you anything! Earning followers is about making sacrifices.

9. Be passionate about what you do.

I wouldn’t expect anything else from someone I love. Would you?

10. Save the world as we know it!

Sustainability. It’s just something we all will expect from strong brands and leaders. Sooner than later.